Setting up your agent

In Ringly.io, you can easily create, customize, and monitor your AI phone agents. This section will guide you through the steps to set up your agent.

Create an agent

  1. Navigate to 'Agents':

    • Go to the sidebar and click on the "Agents" tab.

  2. Add a new agent:

    • Click on the "Add agent" button and fill in the name you want.

  3. Set up your agent:

    • Once the agent is created, you'll automatically go to the page where you can set the agent up.

Step 1: Voice & langage

  1. Select voice and language:

    • In the agent's setup tab, go to the "Voice & Language" section.

    • Listen to and choose a voice from the available options. The audio sample from the voices are in English, but every voice is available in every language.

    • Select the language in which the agent will interact. The agent will only speak that language when speaking on the phone. If you need multi-language phone support, you can create multiple agents with each a different language. If you need a custom solution, book a call with us here.

To learn more about language, check out this page:

Language

  1. Advanced voice settings:

    • Click on "Advanced voice settings" to fine-tune the agent's voice characteristics.

    • Adjust the following settings:

      • Background sounds: Choose a background sound that best suits your agent's environment (e.g., coffee shop, convention hall), or choose no background sound.

      • Voice speed: Adjust the speed of the agent’s speech. On default we leave it on the recommended speed, which is 1.

      • Responsiveness: Modify the responsiveness level to determine how quickly the agent replies. This is also on default 1, which is recommended.

      • Voice stability: Adjust the stability for a more consistent voice tone. Recommended is 1.

      • Backchanneling: If toggle on, the agent says phrases like "yeah", "uh-huh" when someone is speaking to show interest.

To know more about how to control what the agent is saying, check out the page below:

How to control speech

3. Adding Instructions

  1. Create custom instructions:

    • In the "Setup" tab, go to the "Add Instructions" section.

    • Write your custom instructions or use pre-written prompts for common scenarios such as B2C e-commerce, B2B e-commerce, or Dropshipping.

  2. Provide sample dialogues:

    • Add sample dialogues to help guide the agent's responses. This is particularly useful for new scenarios the agent might encounter.

  3. Add pronunciations: Use the "Pronunciation guide" to make sure the agent pronounces specific words correctly. Learn how to do that here.

  4. Add information to the knowledge base. Click the page below to learn more

Knowledge base

4. Phone Setup

  1. Add a Phone Number:

    • In the "Phone Setup" section, click on "+ Add a free phone number."

    • Enter a transfer phone number (optional) where calls can be redirected if needed.

5. Managing Agent Settings

  1. Edit Agent Details:

    • You can edit the agent's name, phone number, and other details from the agent's profile page.

  2. Monitor Agent Activity:

    • Keep track of the agent’s activity in the "Activity" tab. This includes call logs and interaction summaries.

6. Deleting an Agent

  1. Remove an Agent:

    • If you need to delete an agent, scroll to the bottom of the agent’s setup page.

    • Click on "Delete [Agent Name]" to permanently remove the agent from your list.

7. Best Practices

  1. Regular Updates:

    • Regularly update the agent's knowledge base with new instructions and sample dialogues to keep it effective and relevant.

  2. Monitor Performance:

    • Use the analytics dashboard to monitor your agent’s performance and make necessary adjustments.

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